24.3.2024
Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Digital Products (exempt for online courses)
- Downloadable software products
- Some health and personal care items
Online products:All online products except those covered by theLimited Refund Policyhave a 3-day refund period. If you do not receive your welcome instructions right away, please notify us so that we can make sure you get started well within the 3 days. If you are not satisfied with your program, a refund may be issued within 3 days of the purchase date. The 72-hour countdown begins from the time stamp of the purchase period. You, the buyer, may request a refund from our client care team by email or through the Contact Us page before midnight WET (Western-Europe Time Zone, Lisbon), on the third day after the date of purchase. No refunds will be issued after 3 days from purchase.
Printed Books, Printed Materials, and Merchandise:No refunds are being offered by RL Enterprises Group Ltd. for any of the physical products ordered through the official website and official partner channels. The company will not be held responsible for damages by the shipping carriers. In case you have an issue that doesn’t deal with the content of the product, you may contact us by email or through the Contact Us page.
Livestream & Livestream Replays:No refunds will be issued for these purchases. If you experience bandwidth or streaming issues, replays of live events are always available within 2-3 weeks. If you are not satisfied with your program, a refund may be issued within 3 days of the purchase date.
Event Ticket Purchases:If Richard Lionheart Enterprises Limited cancels a live, on-site event, Richard Lionheart Enterprises Limited will give participants the option of having their money refunded or applying their payment to future events. If the event is canceled due to events outside of Richard Lionheart Enterprises Limited’s control, the ticket purchase price may only be applied to either the rescheduled event or another future event.
If you need any clarification regarding this policy, please request further information through our Contact Us page before ordering!
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Support@theindigocode.com for questions related to refunds and returns.